![]() ![]() We see an opportunity to further develop our team members and to ensure they have what they need to be successful. Of our Community Managers who responded to the survey, 88% said they are treated with respect, 85% said they can use their strengths every day in their role, 81% said they trust that their manager wants them to succeed, and 67% said that they have the resources they need to do their job. We just completed our Q1 2022 Employee Engagement survey. We have gathered incredible feedback from these surveys over the last few years, and we will continue to send out these surveys in the future. We also send Employee Engagement surveys 2x per year to gather this feedback more formally and anonymously. ![]() I am disheartened that you felt untrained and unappreciated as we value our community managers so much.Īlong with our CEO and other team members from the Home Office, I meet with each community manager monthly to gain insight into our operations and to gather feedback on areas of improvement. Our team members are the backbone of Havenpark and the continued development of our people is what will ensure Havenpark’s success for decades to come. As President of Havenpark Communities, I wanted to respond to your review personally. Please reach out to so that we can discuss your experience in further detail and work to make improvements. We appreciate your feedback and would like to address your concerns directly. We understand that our residents are the foundation of our success, and we want to ensure that everyone feels valued. We take pride in our communities and the people who call them home. At Havenpark, we are committed to providing a high-quality living experience for our residents. We understand that work-life balance is important, and we apologize if we fell short in this area. We just made a leadership transition and we feel we’re in a better position going forward. It’s unfortunate that you felt like just a number and not a person. We believe that each employee is valuable and we strive to provide a positive experience for all. We take all feedback seriously, and we would like to address your concerns. We are sorry to hear that your time with us did not meet your expectations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Thank you for sharing your experience with Havenpark Communities. ![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Still waiting on my refund!!!!!!! Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I can see by reading this BBB page that I am not the only one as there are tons of complaints for this company on here with similar issues. I have threatened my attorney and still nothing. Still cannot reach ANYONE on corp offices, and I was told numerous time there is no way to contact them other than email or letter. I confirmed correct address and have not heard a word since. I was told by Company they sent my refund to the wrong address. At least 12 phone calls and no responses or I am sent to maintained ***** NOOOO communication!! I was advised more than a month ago, my refund was 100% returned (as it should be as I video taped EVERYTHING the day I handed in my key in anticipation of issues). I have been trying to get my security deposit back since March 2023. ![]() The problems were endless since day one, mushrooms (twice) in a brand new model, doors wouldn't lock for first 4 months, no staff, threats, dogs running loose everywhere, no snowplowing, the list goes on and on. Among MANY issues while living there for a year, i ran as fast as i could to get out of this park. ![]()
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